· (70%) Customer Sales and Account Management: To prepare, present and manage pre-sales proposals and pre-departure documents to groups/individuals incorporating unique itineraries, accurate pricing and clearly defined terms and conditions.
· (15%) Operations: To follow the operations of Journey Costa Rica trips managed by the JCR Operations Staff to ensure client satisfaction assist with conflict resolution and man the off hours emergency phone in rotation with ops/travel planning team.
· (10%) Product Development: To develop and promote current and new products to be marketed through the Journey Costa Rica channels through scouting new itineraries, and creating new travel experiences for our unique clients.
· (5%) Marketing/Public Relations: Representing Journey Costa Rica in client facing situations such as FAMs or with local clients.
None
Internal: Journey Costa Rica Office Staff.
External: Journey Costa Rica Office Staff.
· Minimum 3-5 years experience in travel industry in a sales/ customer service role such as with a DMC, Guiding or in Tour Operation.
· Experience leading/operating tours in Costa Rica on key destinations.
· Bachelor’s Degree (Recommended).
· Previous travel industry sales experience and in country experience.
· Excellent interpersonal skills.
· High level of customer service experience required
· Strong writing skills.
· Strong computer skills.
To apply please send a cover letter and resume to: gabriel@journeycostarica.com
· To ensure near flawless execution of all trips booked.
· (85%) Operations: To provide operations support for set departures, groups and custom trips: Review itineraries prepared by sales, recommend changes as need be. Communicate with sales and Operations Manager about services booked if needed. Confirm and coordinate all ground services for itineraries: including guides, transport, hospitality and tours. Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip. Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field. UPSELL: Offer and provide additional services as needed. Provide Sales and Operations Manager with post trip report for trouble shooting. Provide accounting with trip expense reports and receipts as needed.
· (15%) Relationship Management: To work closely with sales and operations in a communicative way that ensure smooth team relationships. To identify and maintain an active roster of high quality professional guides/suppliers throughout Costa Rica. To maintain relationships and solicit new net contracts with vendors, including hotels, vehicle rental, guides, equipment rental, other operators, other related service providers throughout Costa Rica.
None
Internal: Journey Costa Rica.
External: Clients , Travel Agents, Vendors, Guides and JCR Partners.
· Minimum 3-5 years experience in travel industry in a customer service role such as with a DMC, Guiding or in Tour Operation.
· First hand knowledge of Mexico required.
· Experience leading/operating tours in Costa Rica.
· Bachelor’s Degree (Recommended).
· Previous DMC/Tour Operator experience.
· Excellent interpersonal skills.
· High level of customer service experience required.
· Strong writing skills.
· Strong computer skills.
· Ability to read, write and speak Spanish and English fluently.
· French, German, Japanese, Portuguese, and / or other 3rd language preferred.
· Use of good judgment and own initiative.
· Logical thought process.
· Ability to gauge pricing using company guidelines and personal judgment/experience.
· Must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively with a Professional attitude and demeanor.
· Ability to work independently with minimal oversight.
· Able to prioritize, organize and to meet multiple deadlines.
· Strong administrative and organization skills.
· Detail oriented.
· Computer literate, Tourplan Database, Microsoft Office Suite: Word, Access, Excel, Outlook, Power Point and internet.
· Flexible and innovative.
· Self motivated with ability to handle the excitement of a fast paced start-up company, entrepreneurial spirit is a definite asset.
· Desire to work to achieve agreed goals and objectives.
· Must be able to communicate information and ideas clearly.
· Commitment to help build market leader in Adventure/Educational/Luxury tourism in Mexico.
To apply please send a cover letter and resume to: gabriel@journeycostarica.com
Journey Costa Rica´s dynamic working environment fosters creativity, excellence and fast learning, where professional and personal growth are key components. We believe in creating teams that support each other! Our fast growing, innovative company strives to be a leader in sustainable travel and an inspiration to companies around the world.
Our team has the flexibility to work from anywhere in Costa Rica. We also believe in human connection, so we collaborate in person each month on company retreats or travels.
Journey Costa Rica has a strong commitment to protecting the environment, local culture, and communities. We seek to make a positive impact at all levels of operation, from our colleagues to our suppliers to our guests. We´re proud to partner with the Bosque Vivo Foundation and contribute a conservation fee, which goes to directly support their reforestation and environmental education projects.
At Journey Costa Rica we only share what we know firsthand, so relentless exploration is key: team trips to get to know places and activities, hotel check-ups, and sustainability focused meetups to participate in the change for good.
