Journey Costa Rica´s dynamic working environment fosters creativity, excellence and fast learning, where professional and personal growth are key components. We believe in creating teams that support each other! Our fast growing, innovative company strives to be a leader in sustainable travel and an inspiration to companies around the world.
Journey Costa Rica has a strong commitment to protecting the environment, local culture, and communities. We seek to make a positive impact at all levels of operation, from our colleagues to our suppliers to our guests. We´re proud to partner with the Bosque Vivo Foundation and contribute a conservation fee, which goes to directly support their reforestation and environmental education projects.
· Work in conjunction with the sales team to search for availability with hotels and service suppliers.
· Support the sales team in reviewing and correcting proposal documents.
· Check online rates of hotels to confirm proposal pricing is correct.
· Collaborate with the Operations team to align sales quotes and operational delivery.
Internal: Journey Costa Rica Office Staff.
External: Journey Costa Rica Office Staff.
· Excellent communication skills in Spanish and English both written and spoken.
· Experience with Microsoft 365.
· Background in travel is welcome but not necessary.
· (85%) Operations: To provide operations support for set departures, groups and custom trips: Review itineraries prepared by sales, recommend changes as need be. Communicate with sales and Operations Manager about services booked if needed. Confirm and coordinate all ground services for itineraries: including guides, transport, hospitality and tours. Once reservations are confirmed, create operational documents, manage trip preparation and communication with scheduled guides to ensure they have all info required prior to trip. Manage the trip as it is executed and serve as primary in country contact for clients while they are on trips and resolve any customer service issues in the field. UPSELL: Offer and provide additional services as needed. Provide Sales and Operations Manager with post trip report for trouble shooting. Provide accounting with trip expense reports and receipts as needed.
· (15%) Relationship Management: To work closely with sales and operations in a communicative way that ensure smooth team relationships. To identify and maintain an active roster of high quality professional guides/suppliers throughout Costa Rica. To maintain relationships and solicit new net contracts with vendors, including hotels, vehicle rental, guides, equipment rental, other operators, other related service providers throughout Costa Rica.
Internal: Journey Costa Rica.
External: Clients , Travel Agents, Vendors, Guides and JCR Partners.
· Minimum 3-5 years experience in travel industry in a customer service role such as with a DMC, Guiding or in Tour Operation.
· First hand knowledge of Mexico required.
· Experience leading/operating tours in Costa Rica.
· Bachelor’s Degree (Recommended).
· Previous DMC/Tour Operator experience.
· Excellent interpersonal skills.
· High level of customer service experience required.
· Strong writing skills.
· Strong computer skills.
· Ability to read, write and speak Spanish and English fluently.
· French, German, Japanese, Portuguese, and / or other 3rd language preferred.
· Use of good judgment and own initiative.
· Logical thought process.
· Ability to gauge pricing using company guidelines and personal judgment/experience.
· Must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively with a Professional attitude and demeanor.
· Ability to work independently with minimal oversight.
· Able to prioritize, organize and to meet multiple deadlines.
· Strong administrative and organization skills.
· Detail oriented.
· Computer literate, Tourplan Database, Microsoft Office Suite: Word, Access, Excel, Outlook, Power Point and internet.
· Flexible and innovative.
· Self motivated with ability to handle the excitement of a fast paced start-up company, entrepreneurial spirit is a definite asset.
· Desire to work to achieve agreed goals and objectives.
· Must be able to communicate information and ideas clearly.
· Commitment to help build market leader in Adventure/Educational/Luxury tourism in Mexico.
· (60%) Compensación y beneficios: Mantener actualizados los movimientos obligatorios de cada colaborador de acuerdo a la ley mexicana.
· (10%) Retención y Onboardin: Mantener ligas de comunicación abiertas con los colaboradores sobre su desempeño, políticas, cambios y planes futuros.
· (30%) Controles Internos: Mantener el registro actualizado de los archivos y movimientos de cada colaborador.
Internos: Equipo de Journey Mexico
Externos: Proveedores (Ej. papelería, suministros.)
· Licenciatura terminada en administración de empresas o afín.
· Previa experiencia en Administración.
· Conocimientos en programas básicos de manejo de Nómina.
· Conocimientos en programas básicos de manejo de Nómina.
· Habilidad para leer, escribir y comprender Inglés.
· Capacidad para trabajar de forma independiente con supervisión mínima
· Iniciativa propia y toma de decisiones.
· Capacidad para priorizar, organizar y cumplir en tiempo y forma cada actividad designada.
· Actitud y conducta profesional
· Conocimientos en informática: Word, Excel, Outlook, Software de Nómina e internet
· Flexible e innovador
· El deseo de ayudar a construir un líder del mercado de lujo y el turismo de aventura en México
Please respond all the questions in the form to be considered by our recruiting team. | Por favor responda a todas las preguntas para ser considerado por nuestro equipo de reclutamiento.
